Question 1

What's included in full-service management?

Accepted Answer

Our full-service management includes everything: marketing and tenant placement with professional photos and 30+ platform syndication, rigorous tenant screening with 2.5-3x income verification and comprehensive background checks, lease preparation and legal compliance, automated rent collection with late rent enforcement, 24/7 maintenance coordination with vetted contractors, quarterly property inspections with photos, Live Ledger financial reporting with real-time access, renewal management and rent optimization, and eviction protection when needed. You pay one management fee and we handle the entire tenant lifecycle.

Question 2

What does PM cost in Placer County?

Accepted Answer

Our management fee is 8-10% of monthly collected rent with no hidden costs. Unlike many competitors, we don't charge setup fees, cancellation fees, lease renewal fees, or markups on maintenance. Most importantly, we don't charge management fees while your property is vacant—you only pay when rent is collected. Tenant placement is included with full-service management. This transparent pricing aligns our interests with yours: we're motivated to keep your property occupied with quality tenants and maximize your rental income.

Question 3

How do you screen tenants?

Accepted Answer

Our screening process is more thorough than most. We require 2.5-3x monthly rent in verifiable income (pay stubs, tax returns, bank statements). We run comprehensive credit reports to assess financial responsibility and payment history. We conduct national criminal background checks and search eviction records in multiple jurisdictions. We verify rental history by contacting previous landlords directly—not just relying on references. We verify current employment and require proof of renter's insurance before move-in. We also conduct personal interviews to assess tenant fit and communication style. This rigorous approach results in our 98% tenant retention rate and protects your investment from costly turnover.

Question 4

How is maintenance handled?

Accepted Answer

Tenants submit requests through our 24/7 online portal or call our emergency hotline. True emergencies (water leaks, HVAC failures in extreme weather, security issues) receive immediate response within 2 hours. Non-emergency repairs are assessed within 24 hours and scheduled with our vetted, licensed, insured contractor network. You set approval thresholds in your owner portal—repairs below your threshold (typically $300-500) are handled immediately, while larger items require your approval. We provide real-time notifications, digital receipts, and before/after photos. Our quarterly inspections catch potential issues early, saving you thousands in preventable damage. We never mark up maintenance costs—you pay contractor rates directly.

Question 5

How often do I get reports?

Accepted Answer

You receive comprehensive monthly statements by the 5th of each month detailing all income, expenses, and property activity. However, you don't have to wait—our Live Ledger owner portal gives you 24/7 real-time access to view all transactions, receipts, maintenance requests, inspection reports, and financial performance whenever you need them. We also provide detailed year-end tax summaries formatted for easy filing, quarterly property performance reports, and annual market analysis with rent comparisons. Direct deposit ensures you receive your monthly proceeds reliably, typically by the 15th of each month.

Question 6

What areas do you serve?

Accepted Answer

We provide full-service property management throughout Placer County including Roseville (West Roseville, East Roseville, Sierra Vista), Rocklin (Whitney Ranch, Spring View, Johnson Ranch), Lincoln (Sterling Pointe, Sun City), Folsom (Folsom Ranch, Empire Ranch), Loomis, Auburn, Granite Bay, and surrounding foothill communities. Our deep local expertise means we understand specific neighborhood dynamics, school district impacts on rental demand, HOA requirements, city-specific ordinances, and the best local contractors. This hyper-local knowledge helps us price your property competitively, target the right tenant demographics, and maintain compliance with all municipal regulations. Contact us to confirm service for your specific property location.

Question 7

What happens during vacancy?

Accepted Answer

When vacancy occurs, we immediately begin marketing with professional photography, strategic pricing based on current market comps, MLS syndication to Zillow, Apartments.com, and 30+ platforms, social media promotion, and local outreach to our tenant network. We handle all showings and respond to inquiries within 2 hours. Most importantly, we don't charge management fees while vacant—you only pay when we deliver a qualified, paying tenant. Our average time to fill is 14 days (market dependent), and we provide weekly vacancy reports with showing activity, inquiry volume, and market feedback so you stay informed throughout the process.

Question 8

Can I approve repairs?

Accepted Answer

Yes, you maintain full control through your owner portal. You set your repair approval threshold (typically $300-500)—we handle emergency and routine items below that amount and seek approval for anything above it. You'll receive detailed estimates with photos, scope of work, and contractor credentials before approving. For true emergencies (water leaks, security issues, HVAC in extreme weather), we act immediately to protect your property and notify you within hours. You can adjust your approval threshold anytime, and we provide real-time SMS and email notifications for all maintenance activity so you're never surprised.

Question 9

How do renewals and rent increases work?

Accepted Answer

We begin renewal conversations 90 days before lease expiration. We analyze current market rents for comparable properties in your specific neighborhood, assess your tenant's payment history and property care, and recommend strategic rent adjustments that balance income maximization with tenant retention. California law (AB 1482) caps annual increases at 5% plus local CPI (max 10%), and we ensure full compliance. If market conditions support an increase, we handle all tenant communication and negotiation. If a tenant chooses not to renew, we immediately begin marketing to minimize vacancy. Our 98% retention rate means most tenants stay long-term, reducing your turnover costs and preserving property condition.

Full-Service Property Management in Placer County

The Problem With Reactive Management

Prevention Over Reaction

Quality Tenant Placement

True Financial Transparency

What's Included in Full-Service Management

Full-Service Stewardship

Marketing & Leasing

Rigorous Tenant Screening

Lease Prep & Compliance

Rent Collection & Notices

Maintenance Coordination

Routine Inspections

Financial Reporting & Live Ledger

Renewals & Rent Optimization

Eviction Protection

How Stewardship Protects Long-Term Value

What Working With Us Looks Like

Free Rental Analysis

Onboarding & Documentation

Marketing & Tenant Placement

Ongoing Stewardship

Performance Optimization

Transparent Management Pricing

Full-Service Management

Owner Protections

Tenant Liability Shield

Live Ledger Transparency

Rigorous Screening

Property Management FAQs (Placer County)

Ready for Full-Service Stewardship?