Privacy Policy

At Lifetime Property Management, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management services or visit our website.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Financial Information: Bank account details for rent payments, credit history for tenant screening, and payment card information
• Identification Information: Government-issued ID, Social Security Number (for tenant screening and owner verification)
• Property Information: Details about rental properties, including addresses, property features, and ownership documentation
• Employment and Income Information: For tenant applications, including employer details, income verification, and references

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide property management services to property owners and tenants
• Process rental applications and conduct tenant screening
• Facilitate rent collection and financial reporting
• Coordinate maintenance and repair services
• Communicate important updates about properties and leases
• Respond to inquiries and provide customer support
• Send service-related notifications and marketing communications
• Comply with legal obligations and protect our legal rights
• Improve our website and services

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Property Owners: Tenant information necessary for lease management and property maintenance
• With Service Providers: Third-party vendors who assist with tenant screening, payment processing, maintenance coordination, and other business operations
• With Legal Authorities: When required by law, court order, or government regulation
• For Business Transfers: In connection with a merger, acquisition, or sale of business assets
• With Your Consent: When you have given us explicit permission

Tenant Screening and Credit Checks

As part of our tenant screening process, we may obtain consumer reports and conduct credit checks. These screenings are conducted in compliance with the Fair Credit Reporting Act (FCRA) and California law. Applicants have the right to request a copy of any consumer report used in making a rental decision.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices
• Secure physical storage of paper documents

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Your California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You can request information about the personal information we collect, use, and share
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Correct: You can request correction of inaccurate personal information
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us at info@lifetimepm.com or call (916) 755-6404.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Tenant and owner records may be retained for a minimum of seven years after the end of a lease or management agreement, as required by California law.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: