Submit a Maintenance Request
Report maintenance issues quickly and easily. For emergencies, please call us immediately.
For emergencies (fire, flood, gas leak, no heat in freezing weather):
Call (916) 755-6404 immediately. Do not wait for online form response.
Expected Response Times
- Emergency: Immediate - Call us
- Urgent: Within 24 hours
- Routine: 3-5 business days
What is an Emergency?
- • Fire or smoke
- • Gas leak or smell of gas
- • Major flooding or water leak
- • No heat when below 50°F
- • No AC when above 100°F
- • Broken door/window (security risk)
- • Sewage backup
- • Electrical hazard
Tips for Faster Service
- • Be specific about the location and issue
- • Note when the problem started
- • Mention any troubleshooting you've tried
- • Include photos if helpful
- • Provide accurate contact information