Maintenance Request Intake

Use this page to organize maintenance details. Online dispatch is being connected, so call immediately for emergencies or time-sensitive issues.

24/7 Emergency Line(916) 755-6404

For emergencies or time-sensitive maintenance:

Call (916) 755-6404 immediately. Do not wait for online form routing.

Contact Information

Full Name *

Phone Number *

Email Address *

Property Information

Property Address *

Unit # (if applicable)

Issue Details

Type of Issue *

Urgency Level *

Emergency

Fire, flood, gas leak, no heat/AC in extreme weather, security issue

Call (916) 755-6404 now

Urgent

Major leak, no hot water, broken appliance affecting daily life

Response within 24 hours

Routine

Minor repairs, cosmetic issues, non-urgent maintenance

Response within 3-5 business days

Describe the Issue *

Best Time to Contact

I give permission for maintenance personnel to enter my unit if I am not home (with proper notice as required by law)

Expected Response Times After We Receive It

Use the phone number or your current lease instructions to send the request until live online dispatch is connected.

Emergency: Immediate - Call us
Urgent: Within 24 hours
Routine: 3-5 business days

What is an Emergency?

• Fire or smoke
• Gas leak or smell of gas
• Major flooding or water leak
• No heat when below 50°F
• No AC when above 100°F
• Broken door/window (security risk)
• Sewage backup
• Electrical hazard

Call (916) 755-6404

Tips for Faster Service

• Be specific about the location and issue
• Note when the problem started
• Mention any troubleshooting you've tried
• Include photos if helpful
• Provide accurate contact information